Return Policy

Thank you for choosing Paintball Assistant for your self-defense paintball marker needs. We are committed to your satisfaction and want to ensure a smooth return process in case you encounter any issues with your purchase. Please read our detailed returns policy below:

1. Eligibility for Returns:

- You may request a return for a self-defense paintball marker within 30 days of the original purchase date.

- To be eligible for a return, the item must be in its original condition, including all accessories, packaging, and manuals.

2. Return Process:

- To initiate a return, please contact our customer support team at paintballassistant@gmail.com.com call us at [+27731490087].

- You will need to provide your order number, contact information, and a brief description of the reason for the return.

3. Return Authorization:

- Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions for shipping the item back to us.

- Do not return any item without receiving an RA number as it helps us process your return more efficiently.

4. Return Shipping:

- The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.

- We recommend using a trackable shipping method and insuring the package to ensure its safe return to us.

5. Refund Process:

- After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

- If approved, the refund will be processed to your original method of payment within [5] business days.

6. Restocking Fee:

- A restocking fee of [15]% may apply to returned items that are not defective or due to our error.

- This fee covers the cost of inspecting, repackaging, and restocking the item.

7. Exemptions from Returns:

- For safety and hygiene reasons, any self-defense paintball markers that have been used or show signs of wear and tear are not eligible for return unless they are defective.

8. Damaged or Defective Items:

- If you receive a damaged or defective self-defense paintball marker, please contact us immediately. We will arrange for a replacement or refund at no additional cost.

9. Cancellations:

- If you wish to cancel your order before it has shipped, please contact us as soon as possible. Once an item has shipped, the standard return policy applies.

10. Contact Information:

- For any questions or concerns regarding our returns policy, please reach out to our customer support team at [paintballassistant@gmail.com] or call us at [+27731490087].

Please review this returns policy carefully before making a purchase. By shopping with Paintball Assistant, you agree to abide by these terms and conditions. We appreciate your trust in us and are dedicated to providing you with high-quality self-defense paintball markers and exceptional customer service.